Heathrow Airport Valet Parking

Terms and Conditions

Please read the following information carefully.

Your booking will be refused and no service will be provided if you make unreasonable disputes, abuse the drivers at the point of collection.
We endeavor to provide the best possible service when collecting or dropping your car at the agreed times. However we cannot be held liable for any delays caused due to unforeseeable reasons.
Any outstanding amounts such as Delay fee, car wash fee, Fueling Etc must be paid before collecting the car on your return.

On day of arrival
You have given clear instructions to be followed. Causing delays on collection or drop-off by ignoring our instruction by you will not be our responsible nor we will accept liabilities for missing your flight or any loss of claims.
No refund will be issued for none acquiring the service under any circumstances. 
We must be informed in advance and must be agreed by our operational team if you’re arriving earlier than the pre-booked time. Sudden show up will be asked to park your car at the Short stay car park and the parking fee will asked to be paid by you.
We must be informed 20-30mins prior to your arrival to arrange a drive. NO CALL MEANS NO DRIVER.
Our drivers will stay maximum of 30mins for your arrival from your pre-booked time. A re-collection must be made after this
No fee will be refunded to any clients who wishing to reduce the length of their stay once the service is in place.
Clients wishing to extend their stay will be charged at £15 per day. All changes must be informed in advance.
Any clients turned-up prior to the original scheduled day, you will be charge the different as additional day of a £10.00 (this will not be incorporate onto your original booking).
We would not take any responsibility of vehicle retuning delays, in an even of sudden show up with no prior notice.

Your vehicle and comply to road legal conditions
Under road traffic act 1988 your vehicle should be road legal to drive by with a valid TAX or MOT.
And your vehicle insurance should be live when collecting to time of delivery before handing over the vehicle to us.
You will be responsible for any liabilities or costs that are incurred by us as a result of your’ vehicle not complying with the Road Traffic Act such as legal fee, court fee and police penalty and vehicle confiscation fee.  
We reserve the rights to refuse collection of vehicles with warn tyres beyond legal limit of 1.6mm.
We do not accept any vehicles 3 or 3.5tonnes, vehicles with trailer and vehicles that are deemed to be unfit to drive which include over height vehicle.
We strongly advise you to carry a spare key for your vehicle, which would we required to be keep safe with you.

Security and content
It is the condition of acceptance of any vehicle that the client removes all valuable items as we cannot accept responsibility for their loss. If needed, we can help to safe keep the clients’ valuable items as long as it has been declared.
Our insurance does not cover any lost or stolen items.
We act as an agent for the other Airports hence any lost or stolen goods in an event of a dispute has to be dealt by the companies who handles your booking.

Our insurance
TRADE EX Car jokey policy covers legal liabilities up to £30,000 within their terms and conditions.
Once the vehicle is parked in our compound, the responsibility of insurance of the vehicle automatically reverts back to the clients insurance (This is standard).

What we don’t accept in damages
Mechanical, structural or electrical failure to any part of your vehicle, whilst in its custody or during the transit, any damages caused by acts of God.
Punctured tyres or alloy wheel. (unless proven by you with clear evidence that the damage caused by our negligence we will agree to repair or a replacement).
We will not provide you curtsey car if we accept any repairs to be carried out unless the vehicle involved with a major collision (class A small car will be given). 
In an event of a dispute, the insurance company will decide if a vehicle has been “written off” and we will take their decision as final.

When handing and accepting your vehicle
When accepting a vehicle it is always weather condition or the rush time is matters to overlook the damage, dents and scratches.
We only inspect for visible damage or dents, therefore, would only be liable for any major damage or dents that occurred to the vehicle, which is proved to be caused by our negligence. 
We do not accept responsibility for the condition of the vehicle on return, whether the vehicle was handed over to any of our drivers in a dirty or clean condition.  A car wash can be requested when vehicle handing in at extra cost.
We cannot be held responsible for minor damages or scratches. In case of a dispute, it is your responsibility to prove that the damages or scratches were caused by us through their negligence (it is a common statement “when i give you the vehicle it wasn’t there’’ this will not be taken into accounts unless it is proven.
We are not responsible for existing minor scratches or dents that become visible after a wash.
We will attempt to start your car using a boost battery in an event of non starter. We will not be held responsible for any damage that may occur as a direct result of having to jump-start your vehicle.
Damage claims will not be accepted unless reported to our staff immediately on return of the vehicle at the terminal and written confirmation is obtained to confirm damage with tangible evidence. No verbal agreement will be taken into consideration all this must be complied before you have left the airport building, it is a must and your responsibility that you take your time and go through the vehicle inspection process during handover. None complying with this process, responsibility of your vehicle scratches/damages will not be accepted by us on your return.

Complaints procedure 
If any dispute arises regarding the condition of any vehicle when collecting or when returned by us, it must be put in writing and agreed by the driver and we must be emailed. We expect your patience until we investigate the matter and come to a decision.
General complains would take 28 days to consider and to be taken action by the management.
Any complaints should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. along with your transaction ID.

Additional mileage to your car
When relocating during busy period, when moving to a different compound, car washes and fuelling.

All above Terms and Conditions are governed by and shall be construed in accordance with the laws of England.
We may alter our terms and condition at any time with the the decision of BOD and will be update on our website with immediate effect.